This page contains some of the most frequently asked questions, along with the answers to hopefully make your experience of technology smooth, simply click on the bullet point for the question you have to be taken to the answer.

What can I do if a students iPad remains in restricted mode when they get home or in the evening for boarders?

There are several reasons why this could happen, most can be quickly fixed, but some require intervention from IT Support to resolve.

Firstly ensure Location Services is enabled on the App. To do this tap Settings, down the left hand side find and select “Impero edlink”, now ensure Location is set to “Always”. Next open the App called “Impero Edlink” on the device and tap on the 3 lines in the top left and tap “Sync”. This should force the device into unrestricted mode within a few seconds. If this doesn’t resolve the issue there may be a server side issue which needs intervention from IT Support. If the device stays in restricted mode please contact our IT support with the contact details on this page.

What options do I need to choose to connect my Android device to the school Wi-Fi?

In order to connect to the school Wi-Fi on an Android device you need to ensure the following options are set, although on most Android versions these will be default

EAP Method – PEAP
Phase-2 Authentication – MSCHAPV2
CA Certificate – Do not validate
Anonymous – “leave blank”
Identity – “Enter your username here, the bit before the ‘@’ sign in your school email”
Password – “This is your school password”

If you have any problems turn off your wifi or device and try again if this does not work please contact our IT support with the contact details on this page.

How do I set a passcode on my iPad?

To set or change the passcode follow these steps

On your iPad go to Settings, then depending on your model, tap one of the following:

  • Face ID & Passcode
  • Touch ID & Passcode
  • Passcode

Tap Turn Passcode On or Change Passcode.

To view options for creating a password, tap Passcode Options. The most secure options are Custom Alphanumeric Code and Custom Numeric Code.

After you set a passcode, on supported models you can use Face ID or Touch ID to unlock iPad. For additional security, however, you must always enter your passcode to unlock your iPad under the following conditions:

  • You turn on or restart your iPad.
  • You haven’t unlocked your iPad for more than 48 hours.
  • You haven’t unlocked your iPad with the passcode in the last 6.5 days, and you haven’t unlocked it with Face ID or Touch ID in the last 4 hours.
  • Your iPad receives a remote lock command.
  • There are five unsuccessful attempts to unlock your iPad with Face ID or Touch ID.

If you have any problems, please go and see IT Support who will be happy to help.

How to Pair your Apple Pencil with your iPad

If you have an 2nd generation Apple Pencil (which are used with new model iPads), attach the Apple Pencil to the magnetic connector on the side of your iPad Pro, like this:

How to charge your Apple Pencil

To charge your Apple Pencil (2nd generation), make sure that Bluetooth is turned on for your iPad. Then attach your Apple Pencil to the magnetic connector at the centre of the right side of your iPad.

To see how much charge your Apple Pencil has left, check the Widgets view on your iPad.

Support Contact

Ten Ten Systems are our Technology Partner and IT Support Provider and can be contacted on support@1010systems.co.uk who will be happy to help resolve any issue.

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